Frequently Asked Questions

Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal for your convenience and security.

Is it safe to use my credit card on your website?

Absolutely! We use industry-standard SSL encryption to protect your payment information. Your data is secure and never stored on our servers.

Can I modify or cancel my order after placing it?

Please contact us immediately through our Contact Us page if you need to modify or cancel your order. We process orders quickly, so we can only make changes if your order hasn't been shipped yet.

Do you offer discounts or promo codes?

Yes! Subscribe to our newsletter and follow us on social media to receive exclusive discount codes and special offers. We also have a storewide 50% off sale and other discounts that are applicable on certain products and purchases.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 10-25 business days depending on your location within Australia. You'll receive a tracking number once your order ships so you can monitor its progress.

Do you ship internationally?

Currently, we primarily ship globally but some products ship in select locations. Please contact us if you're located elsewhere and we'll do our best to accommodate your request.

How much does shipping cost?

Currently, Shipping is FREE! If there is any change, shipping costs are calculated at checkout based on your location and order size. We strive to keep shipping costs affordable, typically under $5 for most orders.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package's journey to your door.

What if my order doesn't arrive?

If your order hasn't arrived within the expected timeframe, please contact us through our Contact Us page with your order number. We'll investigate and resolve the issue promptly.

Do you offer express or expedited shipping?

Standard shipping is our current option. If you need your items urgently, please contact us and we'll see what we can arrange. As we have international suppliers we cannot provide any guarantee that the product would arrive in under 10 days, which is why we are currently offering free shipping on all purchases!

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase! Returns and refunds must be requested within 14 days of delivery.

What if my product is defective or damaged?

If you receive a defective or damaged product, please contact us immediately through our Contact Us page with photos of the issue. We'll issue a full refund - no need to return the item.

What if I just don't like the product?

If you're not satisfied with your purchase, we offer a 30% partial refund and you can keep the product. Simply contact us within 14 days of delivery to request this. International refund processes are quite costly, so we don't want to put a return shipping burden of up to $50 on you, so we offer partial monetary return to ensure you satisfaction.

How do I initiate a return or refund?

Contact us through our Contact Us page with your order number, reason for the return, and photos if the item is defective. We'll guide you through the process.

How long does it take to receive my refund?

Once your refund is approved, it will be processed within 5-7 business days. The refund will be returned to your original payment method.

Can I exchange an item for a different product?

We don't offer direct exchanges, but you can request a refund and place a new order for the item you'd prefer. If the product is defected, and you still want the product, we will offer a direct replacement.

Products

Are your products genuine/authentic?

Yes! We source all our tech accessories and products from reputable suppliers to ensure quality and authenticity.

Do your phone cases fit my specific phone model?

Each product listing specifies which phone models it's compatible with. Please check the product description carefully before ordering to ensure compatibility.

Are your products covered by warranty?

Our products come with a 14-day satisfaction guarantee. If you experience any defects within 14 days of delivery, contact us for a full refund.

Do you restock sold-out items?

We regularly restock popular items. If something is out of stock, check back soon or contact us to inquire about restock dates.

Can I see more photos of the products?

All available product photos are displayed on each product page. If you need additional images or details, please contact us.

Are your wireless earphones/headphones compatible with my device?

Our Bluetooth earphones and headphones are compatible with any Bluetooth-enabled device including smartphones, tablets, and computers.

How long does the battery last on your power banks?

Battery capacity and lifespan vary by model. Please check the specific product description for detailed battery specifications.

Account & Privacy

Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders easily and save your information for faster future purchases.

How do I create an account?

A popup should appear on entry and if you miss it, it will be shown on the bottom left corner of the screen Fill in your details and you're all set!

I forgot my password. How do I reset it?

Click on "Forgot Password" on the login page and enter your email address. You'll receive instructions to reset your password.

How do you use my personal information?

We only use your information to process orders and communicate with you about your purchases. We never share your data with third parties. View our Privacy Policy for more details.

Can I update my shipping address after creating an account?

Yes! Log into your account and update your address in the account settings before placing your next order.

Contact & Support

How can I contact customer support?

You can reach us through our Contact Us page. We typically respond within 24-48 hours.

What are your business hours?

We process orders and respond to inquiries Monday through Friday. Messages received on weekends will be answered on the next business day.

Do you have a phone number I can call?

Currently, we provide support through our Contact Us page for the fastest response. This allows us to keep our prices low while providing excellent service.

Can I visit your physical store?

We're an online-only store, which allows us to offer competitive prices and a wide selection of products delivered right to your door.