ZentechX Returns & Refunds Policy

At ZentechX, customer satisfaction is our priority. If you experience an issue with your order, we are here to help. Please review the policy below to understand your rights and our procedures.

1. How to Request a Return or Refund

To begin a return or refund request, customers must contact us through our Contact Page.
Please include:

• Your order number

• A clear reason for the request

• Photos of the product if claiming defect or damage

This information allows our team to verify your claim as quickly as possible.

2. Eligibility Window

All return or refund requests must be submitted within 14 days of delivery.
Requests made after this period may not be accepted.

3. Defective or Damaged Products

If you receive a product that is faulty, defective, or damaged, ZentechX will:

• Provide a 100% refund, and

• Cover all return shipping costs, where return is required

To qualify, the item must be in unused condition and include photographic evidence of the defect or damage.

4. Dissatisfaction Returns (Non-Defective Items)

If you are not satisfied with your product for personal reasons, ZentechX offers:

• A 30% refund,

• You may keep the product,

• A valid and reasonable explanation must be provided

No return shipping is required for dissatisfaction claims.

5. Condition of Returned Items

For full refunds (defective items or approved return requests):

• Items must be unused,

• In original condition,

• With all original packaging and accessories included

ZentechX reserves the right to reduce or deny a refund if these conditions are not met.

6. Fraud Prevention & Misuse

ZentechX reserves the right to investigate all claims and may decline refunds in cases of:

• Fraudulent submissions

• False damage claims

• Repeated abuse of the return policy

This ensures fairness and maintains product integrity for all customers.

7. Return Shipping Costs

For approved returns involving defective or damaged products, ZentechX covers all shipping costs.
Customers will be provided with return instructions once the request is approved.

8. Contact Information

If you need assistance, please reach out through our official Contact Page.
Our support team will guide you through the process.